FREQUENTLY ASKED QUESTIONS (FAQS)
Listed below are common questions with links to answers.
1. I FORGOT MY USERNAME OR PASSWORD...WHAT DO I DO?
You can have your username and password emailed to you by using the Forgotten your password? link on the home page. You will be prompted to enter your email address and then click Send new Password. The email address you enter must match the email address you registered to your account. Your password will be emailed to you in less than 1 minute.
2. HOW DO I GET MY DIPLOMA?
You will be awarded a diploma for every award level in your jobrole. On the "My training" page you can print the diplomas that you have qualified for.
3. IS IT POSSIBLE TO RETAKE THE TEST?
You may take the certification tests as many times as needed to achieve a passing score.
4. DO I NEED TO HAVE A FLASH PLAYER INSTALLED?
Yes, there are still some courses that will require you to have a Flash player installed.
To download a Flash player please go to: www.adobe.com
5. I SEE THIS ERROR MESSAGE: "ERROR! UNABLE TO GET PROPERTY 'FOCUS' OF UNDEFINED OR NULL REFERENCE"
If you see this error message you will need to deactivate your pop-up blocker in your web browser.
6. OTHER QUESTIONS
If you have any other questions, do not hesitate to contact your local Husqvarna sales support.